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Please feel free to reach out to us in any of the four ways below

10.or Care app

1800 121 4984

(Toll-free helpline)

support@10or.com

(Toll-free helpline)

Fill in your service request and submit

Use our pick-up service to ship your device to our service center

Service Center will inspect and repair your device

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Frequently asked questions

Audio Devices

Does this product have warranty?

Yes, 10.or Audio devices comes with 12 month limited warranty

Does it have inbuilt battery?
Yes, it has inbuilt battery
Can I connect it to my laptop?
Yes, you can connect to laptop via Bluetooth or auxiliary cable provided in the box
Does it support WiFi?
No
Does it have Alexa or other Voice Assistant?
No
Can I connect a pen drive to speakers?
No
Will I get auxiliary cable with this?
Yes, there is a 3.5 mm cable in the package
Can I use the speaker underwater?
It is advised to not use the speaker underwater or immerse it in water.
How can I get my 10.or audio devices repaired, if I find any issues with it?
You can contact the authorized service partner, Servify, through phone 1(800) 121 4984 or email to support@10or.com or book a repair through 10.or care app ( Android / IOS ) to get your device repaired or replaced.

More details and step-by-step process for raising service requests can be found here Support.10.or.com
Wearable Devices
Does this product have warranty?
Yes, 10.or wearable devices comes with 12 month limited warranty
Do wearables need a mobile companion app?
Yes. 10.or Fit app
How can I download this app
10.or fit mobile companion app can be download from Google Play Store for android devices and apple store for IOS devices.
Does the wearable devices have analogue clock face?
Yes, all the wearable devices have analogue clock face. You can set it from home screen by holding the touch key.
Can I replace the band?
Move: No, the band is not replaceable by customer. Please contact customer service for band replacement

Move+ and Cosmos: Yes, you can replace the band by yourself.
Does it come with a charger?
Yes, the product comes with a charging dock in the box
Is it possible to change the brightness level?
For Move the Brightness is fixed and cannot be changed

For Move+ and Cosmos, from the Main watch face user can swipe down the face to see Brightness control icon and select the brightness icon to adjust required brightness level.
Does it show the weather?
Yes, the all the wearable devices will show outside temperature. Set your home city in the 10.or Fit App.
Do I need to connect the band to the App always?
No, its optional. You only have to connect the band to the App via Bluetooth to sync the data. However, if you want to get notifications on the wrist always, keep it connected.
How many notifications can the band store?
Notifications do appear but storage is limited to only 8 and if new notifications to store old notifications require to be cleared.
Do I have to turn on sleep tracking?
No, sleep tracking works automatically.
Can I reject phone calls using this band?
Yes, you can reject phone calls from the fitness band when you receive a phone call.
Can I take photos with the band?
Yes, you can use the band as a remote shutter button for the phone to take photos.
Can I use the find phone feature with this band?
Yes, you can use the find my phone feature from the band.
How can I get my 10.or wearable devices repaired, if I find any issues with it?
You can contact the authorized service partner, Servify, through phone 1(800) 121 4984 or email to support@10or.com or book a repair through 10.or care app ( Android / IOS ) to get your device repaired or replaced.

More details and step-by-step process for raising service requests can be found here Support.10.or.com
Mobile Phone
What are the main differences between the 10.or G2 and 10.or G smartphones?

The main differences between the 2 variants of both the newly launched 10.or smartphones are its processor, camera, battery, charger, internal storage and RAM variations.

10.or G2 is powered by Qualcomm Snapdragon 636 processor while 10.or G is powered by Qualcomm Snapdragon 626 processor

10.or G2 has dual rear 16MP + 5MP cameras and 12MP front camera while 10.or G has dual rear 13MP+13MP camera with 16MP front camera.

For the 10.or G2 smartphone, the base variant has 64GB internal storage and 4GB RAM, while the higher variant has 64GB storage with 6GB of RAM For 10.or G, the base variant has 32 GB internal storage has 3GB RAM, while the higher variant with 64GB internal storage has 4GB of RAM.

Do the 10.or G & G2 Smartphone support expandable storage via memory cards?

Both the 10.or smartphones – 10.or G2 & 10.or G come equipped with a microSD card slot. 10.or G2 is expandable up to 256GB storage, 10.or G is expandable up to 128GB storage

Though 10.or G2 comes with dedicated memory card slot that can be used in addition to the dual (nano) SIM card slots, 10.or G has a hybrid slot for memory card that lets you use 1 sim card and 1 memory card or 2 nano sim cards.

Does this 10.or Smartphone support 4G VoLTE network?

Yes, the 10.or G2 and 10.or G smartphones are running on Snapdragon processors, which can handle 4G data at high speeds as well as VoLTE calls.

10.or G2 will have dual 4G LTE support where as in 10.or G when 2 SIM cards are in use only one will have 4G while the other will be in 3G/2G mode.

Will the 10.or smartphones work on Indian 4G networks?

Yes, the 10.or G2 & 10.or G devices run on LTE band 1/3/5/8/40/41 This covers a majority of 4G networks across the country. On wifi, 10.or G2 support both 2.4G and 5G bands whereas 10.or G support 2.4G band

What type of warranty do I get with the 10.or smartphones?

With 10.or smartphones, you get a one (1) year manufacturers’ limited warranty on the Phone and six (6) months of manufacturers’ limited warranty on the accessories that are part of the box pack.

How do I diagnose the health of my 10.or Smartphone?

Designed specifically for the 10.or Smartphones, the 10.or Care app powered by Servify, helps users diagnose their devices health on the go without the need to visit any service center.

Users have the option to run a full diagnosis or a custom diagnosis for specific hardware & software components.

The diagnosis result is indicative and is dependent on user inputs in specific tests. Hence it is advisable to call the support help line or visit the nearest service center if the diagnosis result is not conclusive.

What is the best way to maintain my 10.or smartphone?

It’s advisable to keep your 10.or smartphone in a dry location and ensure the fingerprint sensor is not exposed to metal or sharp objects, which may lead to scratching. This might affect accuracy of the fingerprint sensor.

Use the charger provided with the box as knock-off chargers may damage the battery of the smartphone and the warranty may get void. Please note, the 10.or Care app, powered by Servify, can determine such potential issues automatically, and these event logs may be used as a base to determine warranty applicability during a service incident.

Ensure the software on your 10.or smartphone is updated by going to the Settings menu and then tapping the System Updates option.

Keep all the apps updated by tapping the Play Store icon and then tapping the My Apps menu from the left slide-in menu. This mostly fixes existing app issues and also patches security flags.

How can I get my 10.or Smartphone repaired, if I find any issues with it?

Every 10.or Smartphone is checked for glitches, bugs and other issues that users may face. However, in the rare event that you find any issue with your 10.or phone, you can run it through the ‘Diagnosis’ feature present in the 10.or Care app, powered by Servify, as a first step

If the diagnosis results are inconclusive, or detect an issue, then you can contact the authorized service partner, Servify, through phone 1(800) 121 4984 or email to support@10or.com or book a repair through 10.or care app ( Android / IOS ) to get your phone repaired.

More details and step-by-step process for raising service requests can be found here Support.10.or.com

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